TERMS & CONDITIONS

Welcome to The WOWOW Gallery!

We trade under WOW-WOW ART PRINTS LIMITED, registered in England and Wales.

Need us? Drop an email to: team@thewowowgallery.com

These Terms and Conditions (“T&Cs”) explain the rules for buying from us. By placing an order, you agree to them, so have a read before you click “Buy now.” We update these T&Cs from time to time, so feel free to check back before making a purchase.

1. ORDERING FROM US

Our online shop displays our amazing prints and services - but those displays are just invitations, not legally binding offers. When you hit “Buy now”, you’re making a binding offer to purchase the items. Once we receive your order, we’ll automatically accept it and send you a confirmation email detailing your purchase.

2. CANCELLATIONS & RETURNS

Products You Can’t Cancel:

Bespoke prints can’t be cancelled once ordered, as they’re made just for you.

Products You Can Cancel:

For limited-edition art prints, you have 28 days from receiving the goods to change your mind.

You May Cancel If:

  • The product is faulty or not as described

  • You aren’t totally in love with the print

  • We’ve changed the contract terms

If you cancel a contract for any other reason, we may deduct reasonable costs from your refund, but this will always be clarified via email first. You’ll receive a refund for items not yet provided.

How to Cancel:

Email us clearly stating you wish to cancel: team@thewowowgallery.com
The cancellation deadline is met if you email us within the allowed timeframe, within 12 hours of the order.

Refund Process:

  • If we haven’t arranged to collect the item, we’ll refund you within 7 days of receiving the returned product (or proof of postage).

  • If we are collecting, we’ll refund within 7 days of you notifying us.

You must return the items in their original packaging within 14 days of cancellation. Shipping costs for returns are on you, unless the product is faulty or misdescribed.

We may deduct from your refund if the item’s value has been reduced due to improper handling.

3. DELIVERY

Unless otherwise agreed, we’ll deliver to the address you provide. Standard delivery takes approximately 7–30 working days.

4. AUTHENTICITY CERTIFICATES

Signed certificates of authenticity may be sent separately and might arrive later than the artwork. If you return an order, include the unused certificate.

5. PAYMENT

All prices shown exclude VAT. Shipping is charged separately. Payment can be made via:

  • Credit or Debit Card

  • PayPal

  • STRIPE

You’ll be redirected to the appropriate payment service during checkout. The terms of those services apply to your transaction.

6. LIABILITY

We’re responsible for foreseeable loss or damage resulting from our failure to comply with these T&Cs, or from our lack of reasonable care.

We do not limit our liability in cases of:

  • Death or personal injury caused by negligence

  • Your statutory rights under the Consumer Protection Act 1987

Our products are for personal use only. If you use them commercially or resell them, we’re not liable for any loss of profit or business.

7. WARRANTY & YOUR RIGHTS

Under the Consumer Rights Act 2015:

  • You have 30 days to return faulty items for a refund

  • If the product can’t be fixed or replaced within 90 days, you’re entitled to a refund

  • You may be entitled to partial refunds for products that don’t last a “reasonable” amount of time (up to 5 years)

Please inspect your products ASAP and notify us of any issues.

8. OWNERSHIP VS. RIGHTS

Buying a print means you own the physical artwork - but not the copyright or any reproduction rights. No digital or physical reproduction, public display, or distribution is permitted unless legally allowed or authorised by us. You may resell your print, though!

9. PRIVACY

We treat your data like art - handled with care. For full details, check out our Privacy Policy.

10. LEGAL STUFF

These Terms & Conditions are governed by English law, and you can bring any legal claims in the English courts.